Cited — Privacy Policy

Last updated: October 3, 2026

Cited ("the app", "we") measures how AI assistants represent your Shopify store and suggests improvements. It is operated by Wigley Studios LLC. This policy explains what we access, store, and share.

What we access

With your permission (Shopify read_products scope), Cited reads:

• Store info — store name and domain.
• Product data — the titles and product types of up to 15 of your products, used to write the buyer questions we test.

We do not access or store your customers' personal information.

What we store

• Your shop's Shopify session/access token (to operate the app).
• The buyer prompts tracked for your store.
• Visibility run results: scores, which AI assistants mentioned your store, short excerpts of their answers, the competitors and citations they named, and the fixes we suggested.
• FAQ content you publish with "Apply to my store", saved in a metafield attached to Cited's installation on your store (generated marketing copy, no personal data).
• A copy of your subscription status from Shopify: plan, status, price, currency, billing interval, Shopify's subscription ID, start and renewal dates, and whether you have used the free trial.
• When you first and last opened the app, and how many times you have opened it.

What we send to third parties

To measure AI visibility, Cited sends generic buyer questions built from your product types (for example, "best yoga mat to buy online") to OpenAI, Google (Gemini) and Perplexity. To draft FAQ fixes, it also sends OpenAI your store name and product types. This happens when you run a check and on Cited's automatic re-checks (monthly on the free plan, weekly on Pro). We do not send your customers' personal information to these providers, and each processes the data under its own terms.

Emails we send you

We use the email address on your Shopify account (or your store's contact email if there is none) to email you about the app: a welcome email when you first open it, another when a paid plan starts, and an alert when a scheduled re-check finds your AI-visibility score has moved by 15 points or more (you can turn these off on the AI Visibility page). These emails are sent from noreply@wigleystudios.com through our email provider, Hostinger. We keep a record of the address each welcome email was sent to.

Data retention & deletion

• The app and its data are stored on a server we rent from Hostinger.
• When you uninstall, we delete your Shopify access tokens straight away and mark your subscription record as cancelled. The rest of your data stays until Shopify sends us its shop deletion request (shop/redact), normally about 48 hours after you uninstall, and we then delete the data stored for your shop.
• When you uninstall we also save a short summary of how the app was used, such as when you first and last used it, how many checks you ran, your first and last score, and your plan. When the deletion request arrives we remove your shop's domain from this summary and keep the rest to understand why stores leave.
• We also honor the customers/data_request and customers/redact webhooks; because we store no customer personal data, these are acknowledged with nothing to return or erase.
• You can ask us to delete your data at any time: support@wigleystudios.com.

Your rights

You can uninstall the app at any time to stop data collection and start deletion. For any data request, contact us.

Changes

We may update this policy; material changes will be reflected by the “Last updated” date above.

Contact

Wigley Studios LLC, 8735 Dunwoody Place #12345, Atlanta, GA 30350, USA — support@wigleystudios.com