Payout Guard — Privacy Policy

Last updated: October 3, 2026

Payout Guard ("the app", "we") scores your Shopify store's account health and suspension/payout-hold risk and suggests fixes. It is operated by Wigley Studios LLC. This policy explains what we access, store, and share. In short: we read product, policy and payments-activity data; we do not access your customers' personal information or your order details.

What we access

With your permission, Payout Guard reads (read-only):

• Store info — store name, domain and the date the store was created.
• Product data (read_products) — product titles, descriptions, types, tags, vendor and status, to scan your catalog against Shopify's Acceptable Use Policy.
• Store policies — whether your refund, privacy, shipping and terms policies have text. We read the policies to check this and store only a yes or no for each.
• Shopify Payments data (read_shopify_payments_accounts, read_shopify_payments_disputes, read_shopify_payments_payouts) — the dates of disputes and the type and date of balance transactions (charges, refunds and reserve holds), which we turn into monthly counts to work out your chargeback and refund rates. We do not request amounts, order details or customer details from these records.

We do not request the orders or customers scopes, and we do not access or store your customers' names, emails, addresses, phone numbers, or any other personal information.

What we store

• Your shop's Shopify session/access token (to operate the app).
• Health-check results keyed to your shop: your account-health score, chargeback and refund rates, flagged products, policy status, suggested fixes and appeal outline, over time (to show trends).
• A copy of your subscription status from Shopify: plan, status, price, currency, billing interval, Shopify's subscription ID, start and renewal dates, and whether you have used the free trial.
• When you first and last opened the app, and how many times you have opened it.

What we send to third parties

To check product wording against Shopify's Acceptable Use Policy, Payout Guard may send OpenAI a product's ID, title and the first 600 characters of its description. On every plan this happens only for products our keyword check flagged, so the model can confirm or clear the flag; on Pro, a broader pass also reviews your other products, including on the weekly scheduled check. We do not send your Shopify Payments data or customer information to OpenAI, which processes this data under its API terms.

Emails we send you

We use the email address on your Shopify account (or your store's contact email if there is none) to email you about the app: a welcome email when you first open it, another when a paid plan starts, and a weekly alert on Pro and a one-time re-check email on the free plan (you can turn alert emails off in the app). These emails are sent from noreply@wigleystudios.com through our email provider, Hostinger. We keep a record of the address each welcome email was sent to.

Data retention & deletion

• The app and its data are stored on a server we rent from Hostinger.
• When you uninstall, we delete your Shopify access tokens straight away and mark your subscription record as cancelled. The rest of your data stays until Shopify sends us its shop deletion request (shop/redact), normally about 48 hours after you uninstall, and we then delete the data stored for your shop.
• When you uninstall we also save a short summary of how the app was used, such as when you first and last used it, how many checks you ran, your first and last score, and your plan. When the deletion request arrives we remove your shop's domain from this summary and keep the rest to understand why stores leave.
• We also honor the customers/data_request and customers/redact webhooks; because we store no customer personal data, these are acknowledged with nothing to return or erase.
• You can ask us to delete your data at any time: support@wigleystudios.com.

Important limitation

Payout Guard is an early-warning and hygiene tool, not a guarantee. Shopify does not expose a "ban risk" or internal risk score via its API, so we infer risk from the signals we can read. A healthy score means the signals we can read look healthy; it cannot rule out a suspension or payout hold.

Your rights

You can uninstall the app at any time to stop data collection and start deletion. For any data request, contact us.

Changes

We may update this policy; material changes will be reflected by the “Last updated” date above.

Contact

Wigley Studios LLC, 8735 Dunwoody Place #12345, Atlanta, GA 30350, USA — support@wigleystudios.com