Quick Reference
Standard & Professional
14-day money-back guarantee, no questions asked
Enterprise Monthly
14-day refund window (no source code access)
Enterprise Annual/Perpetual
Non-refundable (includes source code access)
UI Kit Generator
Conditional based on usage (see details below)
UI Kit Packs
Non-refundable (instant digital delivery)
Bundle Products
Policy depends on tier (see product details)
Bravura SDK
Professional GUI Toolkit for Desktop Applications
Standard & Professional Editions
14-Day Guarantee
- Full refund within 14 days of purchase, no questions asked
- Applies to both perpetual licenses and subscriptions
- Request via email or customer dashboard
Enterprise Monthly Subscription
14-Day Guarantee
- Full refund within 14 days of purchase
- Monthly subscriptions do not include source code access
Why refundable: Enterprise Monthly does not include source code, so the product can be revoked.
Enterprise Annual & Perpetual
Non-Refundable
- All sales are final once purchase is complete
- 14-day free trial available before purchase
- Evaluate fully during trial period before committing
Why non-refundable: Enterprise Annual/Perpetual includes full source code access that cannot be revoked after download. Once you have the source, we cannot "un-deliver" it.
Bravura Admin Pro
SaaS License Management System
Starter & Professional Editions
14-Day Guarantee
- Full refund within 14 days of purchase
- Applies to both perpetual licenses and subscriptions
- No questions asked
Enterprise Edition
Conditional
- Monthly: 14-day refund window available
- Annual/Perpetual: Non-refundable (includes source code)
- Same policy as Bravura SDK Enterprise
Bravura UI Kit Generator
AI-Powered Design System Generator
Studio Subscription
Usage-Based
Refunds are available within 14 days only if:
- You generated no more than one paid kit beyond your free welcome kit
- You have not exported or downloaded any paid assets
Refund becomes unavailable the moment you:
- Generate a second paid kit, OR
- Export/download any paid kit assets
Why usage-based: UI kits are instant digital goods. Once generated or downloaded, they cannot be "returned." Every preview, generation, and download is logged, so support can verify eligibility.
Starter Credits & Lifetime
Non-Refundable
- Non-refundable once a paid kit has been generated or exported
- Credits never expire, so you can wait until you're ready
- If no kits generated, contact support for case-by-case review
PromptUI
AI-Powered UI Generation from Natural Language
Starter & Pro Credits
Non-Refundable
- Non-refundable once any AI generation has been initiated
- Credits never expire, so you can wait until you're ready
- If no generations used, contact support for case-by-case review
Why non-refundable: AI generations are instant digital goods that consume compute resources immediately. Each generation incurs API costs that cannot be recovered.
Unlimited Subscription
Usage-Based
Refunds are available within 7 days only if:
- You have used fewer than 5 generations
Refund becomes unavailable after:
- Using 5 or more AI generations
- 7 days from purchase (whichever comes first)
Cancel anytime — access continues until end of billing period.
UI Kit Packs
Pre-Made Design System Style Packs
Individual Style Packs & Complete Bundle
Non-Refundable
- All sales are final once purchase is complete
- Digital assets are delivered instantly upon payment
- Live previews available on product page before purchase
- Each pack includes HTML/CSS, Tailwind, and React versions
Why non-refundable: UI Kit Packs are instant digital downloads. Once downloaded, the files cannot be "returned." We provide full interactive previews so you can evaluate every component before purchasing.
Bundle Products
Bravura SDK + Admin Pro Bundles
Standard & Professional Bundles
14-Day Guarantee
- Full refund within 14 days, no questions asked
- Refund applies to the entire bundle
Enterprise Bundle
Non-Refundable
- All sales are final once completed
- Includes full source code access to both products
- 14-day free trial available for both products separately
- Checkout requires acknowledgment of no-refund policy
Why non-refundable: Enterprise Bundle includes complete source code access to both Bravura SDK and Admin Pro, which cannot be revoked after download.
Wigley Studios Credits
Universal Platform Currency
One-Time Credit Packs
Usage-Based
Refunds may be available within 14 days only if:
- No credits have been used for any purchase, generation, or game entry
Once any credits are used:
- The purchase becomes non-refundable
- Remaining unused credits stay in your account
Credit Subscriptions
Usage-Based
- Refunds available within 7 days if no credits from current period have been used
- Using any subscription credits makes that billing period non-refundable
- Cancel anytime — access continues until end of billing period
- Unused credits roll over (up to 2x monthly allotment)
Important: Credits have no monetary value outside of Wigley Studios. They cannot be exchanged for cash, transferred to other users, or redeemed outside of our platform. Promotional and bonus credits may have additional terms.
Games Arcade
Skill-Based Games
Game Entry Fees
Non-Refundable
- All game entries are final once a game session begins
- Free practice modes available for all games before committing credits
- Rewards are determined by player skill and performance
- Technical issues during gameplay: Contact support for case-by-case review
Why non-refundable: Game entries represent participation in skill-based competitions. Free practice modes allow you to test any game before playing for credits. Game outcomes depend on your performance, not chance.
In-Game Purchases
Non-Refundable
- All in-game purchases are final
- Includes cosmetics, power-ups, and virtual items
- Items are delivered instantly to your game inventory
General Refund Policies
Refund Processing
- Eligible refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- License keys are automatically deactivated upon refund approval
- You will receive email confirmation when your refund is processed
Subscription Cancellations
- Cancel anytime through your Customer Dashboard or Stripe Portal
- Access continues until the end of your current billing period
- No partial refunds for remaining time in current period
- You may reactivate your subscription at any time
Exceptions
- Billing errors: Duplicate charges or incorrect amounts are always refunded
- Technical issues: If our product has a critical bug we cannot fix, we may offer a refund at our discretion
- Terms violations: No refunds are issued if your license was terminated for violating our Terms of Service
Free Trials
- 14-day free trials available for Bravura Admin Pro
- Credit card required at signup; you won't be charged during the trial period
- Trials automatically convert to paid subscription after 14 days unless canceled
- Cancel anytime during the trial to avoid charges
Need Help with a Refund?
Our support team is here to help. If you have questions about refund eligibility or need assistance with a refund request, contact us.
support@wigleystudios.com